Help Center

Yes. We ship WORLDWIDE.

US Standard Insured Shipping: $6.95

Worldwide Standard Insured Shipping: $9.95

You shall receive a confirmation email on your purchase within 24 hours upon completing your payment.

All orders are subject to a processing period before they are dispatched. Orders will leave our warehouse within 1-4 business days and you shall receive a shipping confirmation email to confirm that your order has been shipped.

Shipping to US, UK, Canada & Australia: 7-20 days after the order is dispatched

Shipping to Worldwide: 10-30 days after the order is dispatched

Please take note that for logistical reasons, items in the same order will sometimes be sent in separate packages and received at different times, even if you have specified combined shipping. Kindly keep this in mind when receiving deliveries.

Our shipping is handled by a third party shipping company. After your order is processed, it will be sent to the shipping company and it will be completely handled by them. Upon arriving your country, your order will be handled by your local postal service. You may then track your order with your local postal service provider.

Kindly note that the delivery time will vary during holiday periods. Please contact us if you have any inquiries on your shipment. We will not be responsible for any delays caused by the customs department and you shall liaise with the customs office and local post to ensure a smooth delivery process.

Yes, you can.

You will receive a tracking number in your shipping confirmation email once your order is shipped. You may track your order via the link in the email. Please note that it may take 48-72 hours before the tracking number is made available on the tracking system.

Once your order arrives in your country, you may track your order through your local postal service.

In some cases, shipment may be subject to customs duties and import taxes, which are levied once a shipment reaches the recipient's country. You are required to cover any customs duties and/or import taxes if required.

Unfortunately, we have no control over these charges, nor can we estimate what the additional charges may be as customs policies vary widely from country to country. Please contact your local customs office for more information.

We offer safe shopping and accept payments via Paypal, Visa, MasterCard and American Express.

You shall receive a confirmation email on your purchase within 24 hours upon completing your payment.

All orders are subject to a processing period before they are dispatched. Orders will leave our warehouse within 1-4 business days and you shall receive a shipping confirmation email to confirm that your order has been shipped.

No, you can't cancel your order but you may modify your order.

If you realise you have made an error in your shipping address, kindly contact us immediately.  We will assist you if your order has not been processed yet.

You are responsible to provide us your correct shipping details. We shall not be responsible for undeliverable packages or packages sent to the wrong address due to missing, incomplete or incorrect shipping information provided by you.

There are 2 common reasons that causes your package to be returned: 

1. Incomplete address

2. Undelivered due to absence of receiver 

In cases that your shipping address is incorrect, and causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. Please note that we cannot change the delivery address after an order has been shipped.

We shall not be responsible for any lost or stolen packages due to the fault of your local post, nor shall we be liable for undeliverable packages or packages sent to the wrong address due to missing, incomplete or incorrect destination information provided by you. Please enter the correct shipping details when checking out. If you realise you have made an error in your shipping address, kindly contact us immediately. We will assist you if your order has not been processed yet. However, we cannot guarantee that we will be able to accommodate your request as your order might have been processed by our logistics team.

For logistical reasons, items in the same order will sometimes be sent in separate packages and received at different times, even if you have specified combined shipping. This is so that your items can get to you faster. Kindly keep this in mind when receiving deliveries. So don't panic if you don't receive all of your items at once as they're on the way!

Please Contact Us immediately if you've received a wrong order or items.

You will need to provide your order number and photos of the incorrect order or item(s) you've received.

Please check our Return Policy to ensure if the return is applicable for your order.

We reserve all the rights to charge a handling fee on all items returned for non-quality related issues. Under any circumstances, we will not refund the original shipping cost.

You're eligible for a refund or replacement.

Please Contact Us and provide photos or videos of the damaged/defective item to support your request. If you believe your item was damaged during shipping, you shall provide photos showing the damaged packaging as well.

Kindly Contact Us before returning any items. All returns must be prearranged and authorised by our Customer Support.

All items returned MUST be unused and in the original condition that you received it. The packaging MUST NOT be broken wherever applicable.

We cannot accept returns under these circumstances:

• It is beyond the 30 Day Money Back Guarantee Period.
• The order was placed by mistake.
• The size of the item or a size chart is included in the product description but the size you chose does not fit you well.
• There is a perceived colour difference between the item and your computer monitor/mobile phone screen due to display settings.
• You have changed your mind.

You are responsible for the shipping charges to return a product back to us for a refund or exchange under the 30 Day Guarantee.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. We shall not be responsible if your item is lost or undelivered.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.

If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 business days. Please note that there will be a processing time by your credit card company or bank for the refund. The refund can take up to 6 business days to process. Kindly contact us if you do not receive your refund after 6 business days.

Kindly write to us at support@hotdealsurfer.com, or fill out the form here.

Our mailing address is P.O. Box 12930, 88300 Kota Kinabalu, Sabah, Malaysia. Kindly contact us before returning any items. All returns must be prearranged and authorised by our Customer Support.